Booking Policies.
Please pre-register for class on our app or website to secure a spot. As classes sell out, we do not guarantee walk-ins. Drop-ins are for ages 14 & up.
Waitlist Policy.
Once a class has reached capacity, you will be put on the waitlist. If a spot opens up, you will be notified. If you don’t hear from us, unfortunately a spot did not open and you will not be charged for class. Classes will automatically be put back onto your account for later use.
Cancellation Policy.
As there is limited space, we ask if you need to cancel a reservation that you do so at least 2 hours before the class start time. In this case, your session will be credited back onto your account for you to use at another time.
If you cancel a reservation within the 2 hour late-cancellation window, that reservation will be deducted from your account.
Latecomers Policy.
Out of respect for our faculty and students, latecomers arriving 15-minutes or later will not be admitted to class. Please plan ahead for traffic and other disruptions.
Refund Policy.
All sessions are non refundable or transferable. Early cancellations will be credited to your house account to be used at another time. Late cancellations (within 4 hours of class start time) will not be returned to your account.
Memberships can be cancelled anytime by visiting our Membership Portal. Requests must be made before your next billing cycle renews.
Class Expirations.
Drop-in Classes are valid for 3 months from date of purchase. Class pass extensions can be granted for an additional 30 days for a $5 administrative fee per class. There is no limit to the amount of times a client wishes to extend.
Our Welcome Offer is valid for 1 month from date of purchase.
Unused drop-ins on memberships roll over to following month as long as the membership is still active.
Refund Policy.
All sessions are non refundable or transferable. Early cancellations will be credited to your house account to be used at another time. Late cancellations (within 4 hours of class start time) will not be returned to your account.
Memberships can be cancelled anytime by visiting our Membership Portal. Requests must be made before your next billing cycle renews.
Studio Safety Policy
At Studio North, we are committed to providing a safe, welcoming, and inclusive environment for all dancers, staff, and visitors. To maintain this standard, we expect everyone who enters our studio to uphold the following:
Respect for Others: Treat everyone with kindness, respect, and professionalism, regardless of their age, gender, background, or experience level. Harassment, discrimination, or inappropriate behavior of any kind will not be tolerated.
Safety First: Any behavior that compromises the safety, comfort, or well-being of others—such as unwanted physical contact, inappropriate comments, or actions that make others feel unsafe—will result in immediate review and potential removal from the studio.
Zero Tolerance Policy: Studio North reserves the right to deny service, membership, or access to anyone whose behavior violates this policy or impacts the safety and enjoyment of others.
If you experience or witness any behavior that concerns you, please report it to a staff member or email us at support@thestudionorth.com. All reports will be handled with discretion and care.
Our priority is to ensure that Studio North remains a safe and supportive community for all.